Cancellation & Refund Policy

This Cancellation & Refund Policy applies to all paid subscription plans offered by FerixAI through www.ferixai.com. By purchasing a plan, you agree to the terms below.

FerixAI offers monthly subscription plans (Starter, Growth, Premium, and Agency). Each plan is billed monthly and renews automatically at the end of every billing cycle unless cancelled. Promotional discounts (such as the £30 welcome code) apply to the first month only, unless stated otherwise.

We offer a 14-day money-back guarantee on your first purchase. If you are not satisfied with the service for any reason, contact us within 14 days of your initial payment and we will issue a full refund of the amount paid — no questions asked. The guarantee applies once per customer and covers the first billing cycle of your first plan.

You can cancel your subscription at any time with one click from your dashboard, or by emailing us at support@ferixai.com. Cancellation takes effect at the end of the current billing cycle. You will keep full access to your plan until that date, and you will not be charged again after cancellation.

After the 14-day guarantee period, payments for billing cycles that have already started are non-refundable, as content creation and publishing work begins immediately. However, if we fail to deliver the agreed service — for example, no content is prepared or published for your campaign — you may request a pro-rated or full refund for the affected billing cycle, which we will review in good faith.

Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank or card provider. We will confirm by email once the refund has been processed.

Promotional codes and welcome credits have no cash value and cannot be refunded, exchanged, or transferred. If a refund is issued for an order where a promotional discount was applied, only the amount actually paid will be refunded.

If a significant service interruption caused by us prevents delivery of your campaign for an extended period, we will, at your choice, extend your plan by the affected duration or refund the affected portion of your payment.

For any cancellation or refund request, or questions about this policy, contact us at support@ferixai.com. We aim to respond to all requests within 2 business days.